GENERAL TERMS AND CONDITIONS OF TRAVEL PACKAGES OR SINGLE TOURIST SERVICES SALE CONTRACT OF SUN EVENTS SRL
we are glad to welcome you as client of SUN EVENTS SRL (herewith following: Organiser / Seller) and would like to thank you for your confidence. We have put all our professionalism and engagement in organizing your travel. Herewith following we would like to illustrate our travel and payment conditions and ask you to read them carefully.
Accepting and signing the sales contract, you will consider valid also the following norms that complete the legislative rules of buying and selling travel packages according to the art. 3 of the legislative regulation n. 79 of 23/057 2011 (Tourism Code) – by law n° 1084 of 27/12/1977 ratifying and executing the International Convention concerning Travel Contracts (CCV), signed in Bruxelles on the 23.4.1970 – where applicable – plus the Tourism Code(Art. 32-51) and its subsequent amendments.
The booking must be drawn up on the provided contract form. In case of electronic format, the form must be fully completed and signed up by the client, who will receive a copy of it. The booking will be intended as accepted and the contract agreement will be reached only when the Organiser Sun Events will send the relative confirmation, also by e-mail, to the client.
All the information concerning the travel package or the single tourist services that are not contained in the contract documents, brochures and other written means of communications, will be provided by the Organiser Sun Events before the starting date of the tour, as written in the article 87, paragraph 2, Cod. Consumo.
The deposit requested by the offer/contract of the total holiday cost, has to be paid in at the moment of the reservation or of the confirmation, and the balance must be paid within the given term.
Failure to pay within the established dates is a written resolving clause, which gives Sun Events the right to cancel the contract.
The travel package or the tourist service price is determined by the contract with reference to what is indicated in the catalogue, in the program out of the catalogue or in their possible further updating, also via mail.
The price may vary until 20 days before the departure and only in consequence of the variation of :
transportation costs, including fuel prices rights and taxes on some category of touristic services
exchange rates applied to the travel package
in question VAT changes due to Government decisions occurring after the travel confirmation
Price increase must never exceed 10% of the package price.
5.TRAVEL PACKAGE MODIFICATION OR CANCELLATION BEFORE ARRIVAL
If Sun Events needs to modify significantly one or more elements of the contract before customer arrival, they must immediately give written notice to the customer, by indicating the kind of modification and the consequent price variation.
In case the customer does not accept the suggested modification, he may ask for a full refund of the already paid amount. The customer can exercise this right also in case the cancellation depends on the failure to achieve the minimum number of participants, as indicated in the catalogue or in the program out of the catalogue, or in circumstances beyond the Organiser’s control and in fortuitous cases, in relation with the travel package the customer has bought.
In case of cancellations not due to circumstances beyond the Organiser’s control, fortuitous cases, failure to achieve the minimum number of participants, or in case the customer does not accept an alternative travel package, the Organiser will refund the customer with the sum he had paid until that moment or maximum of twice the already paid sum.
The cancellation of a tour due to the failure to achieve the minimum number of participants, must be communicated to the consumer at least 30 days before departure.
6.Customer’s withdrawal / cancellation penalties
The customer may withdraw from the contract in any moment before travel begin and has to pay the foreseen administration costs and penalties, if the withdrawal is not due to significant modification of one or more contract elements, objectively defined as fundamental to the fruition of the whole travel package or if the price increase is more than 10%. As soon as Sun Events has received the written withdrawal, the penalties will be applied as written in the accepted offer/contract.
In case of late arrival or stay interruption no refund is provided and the same cancellation penalties will be applied.
7. Cancellation and repatriation travel insurance
Unless expressively included in the price, it is advisable to stipulate, at the time of the booking an insurance for expenses due to the travel package cancellation and travel-related accidents. The customer will claim his rights exclusively at the Insurance Company. Each customer has to provide himself for adequate medical and travel insurance cover.
8. MODIFICATION AFTER THE DEPARTURE
In case the Organiser finds himself in the impossibility, except for client’s fault, of providing the customer of an essential part of services contemplated in the contract, he will have to find alternative solutions, without surcharges for the customer. In case the provided services are worth less than expected, he has to refund the difference between the paid sum and the effective cost of the services provided.
In case there is no alternative solution or the solution arranged by the Organiser is refused by the customer for honest and justified reasons, the Organiser will provide, without any surcharges, a service equivalent to the booked original.
Clients renouncing may be substituted by another person provided that:
a. the Organiser receives a written notice including cessionary’s personal details at least 4 workdays before the holiday start date;
b. the substitute satisfies all the conditions necessary to the service fruition (ex art. 89 Cod. Consumo) and in particular requirements concerning passports, visas, health certificates;
c. the substitute reimburses the Organiser for all the costs necessary to that procedure, as quantified before the cession.
The releaser and the substitute are both responsible for the full balance payment.